GENERAL TERMS AND CONDITIONS (GTC) FOR ORDERS VIA WWW.CHICHIMAREEN.COM

1. Scope

1.1. The business relationship between CHICHI MAREEN, Managing Director: Natascha Mareen Dostal (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) is exclusively subject to the following General Terms and Conditions in the version valid at the time of the order.

1.2. You can contact our customer service for questions, complaints and objections by email at info@chichimareen.com

1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor to their independent professional activity (Section 13 of the German Civil Code). 1.4. Deviating conditions of the customer will not be recognized unless the seller expressly agrees to their validity.

2. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services in catalogues and on the seller's websites do not have the character of a representation or guarantee.

2.2. All offers are valid "while stocks last" unless otherwise stated for the products. Otherwise, errors remain reserved.

3. Ordering process and conclusion of contract

3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart by clicking on the [Add to shopping cart] button. The customer can then complete the order process within the shopping cart by clicking on the [Continue to checkout] button.

3.2. By clicking the [Buy] button, the customer submits a binding request to purchase the goods in the shopping cart. The customer can change and view the data at any time before submitting the order. Required information is marked with an asterisk (*).

3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending of the invoice. 3.4. If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days of the order confirmation being sent, despite being due and even after a further request, the seller withdraws from the contract, with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without any further consequences. In case of advance payment, the item will be reserved for a maximum of 10 calendar days.

4. Prices and shipping costs

4.1 All prices stated on the Seller’s website include the applicable statutory value added tax.

4.2. In addition to the prices stated, the seller will charge shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.

5. Delivery, availability of goods

5.1 Unless otherwise agreed, the goods will be delivered to the delivery address specified by the customer.

5.2. The seller will endeavour to dispatch the goods as quickly as possible. The delivery time is usually 3-5 working days from receipt of payment, provided the goods are available. If the goods are not available at the time of the order, the seller will inform the customer immediately and provide a possibly longer delivery time.

5.3. If the delivery of the goods fails due to the customer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made by the customer will be refunded immediately.

6. Terms of payment

6.1. The customer can choose from the payment methods provided in the seller's online shop. The seller reserves the right to exclude individual payment methods.

6.2. When paying by credit card, the purchase price is reserved on the credit card at the time of the order ("authorization"). The credit card is actually charged at the time the seller sends the goods to the customer. 6.3. When paying by PayPal, payment is made via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full .

6.4. When paying in advance, the customer undertakes to pay the purchase price immediately after conclusion of the contract.

6.5. The customer is only entitled to a right of set-off if his counterclaims have been legally established or are undisputed by the seller.

7. Retention of title

7.1 The goods remain the property of the seller until full payment has been made.

8. Warranty and guarantee for material defects

8.1. The statutory warranty regulations apply. 8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly given.

9. Liability

9.1. The following exclusions and limitations of liability apply to the Seller’s liability for damages, without prejudice to the other statutory requirements for claims.

9.2 The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5 To the extent that the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Storage of the contract text

10.1. The Customer can print out the contract text before submitting the order to the Seller by using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, the customer also receives a copy of the general terms and conditions along with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. We also save the contract text, but do not make it available on the Internet.

11. Data protection

11.1 The Seller processes the Customer’s personal data for specific purposes and in accordance with the statutory provisions

. 11.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) will be used by the seller to fulfil and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.

11.3. The customer has the right to receive information about the personal data that the seller has stored about him free of charge upon request. In addition, he has the right to correct incorrect data, block and delete his personal data, provided that there is no statutory retention period to the contrary. 11.4. Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

12. Place of jurisdiction, applicable law, contract language

12.1. The place of jurisdiction and performance is the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.

12.2 The contract language is German.

13. Dispute settlement

13.1. General information obligations regarding alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and Section 36 VSBG (Consumer Dispute Resolution Act):

The European Commission provides a platform for online dispute resolution (ODR), which you can find at this address: http://ec.europa.eu/consumers/odr/ . We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.